Information regarding donation refunds, cancellations and donor services.
Can I request a refund or cancel my donation?
For Indian Donors –
Donations made to INPHOG Research Foundation
are voluntary contributions towards our charitable activities
and are generally not refundable once the transaction has
been successfully completed.
In exceptional circumstances, INPHOG may consider a refund where
a payment has been affected by a technical or processing
error, such as a duplicate transaction, an incorrect
amount being charged, or an unauthorised transaction, subject
to verification.
Refund requests should be submitted by email within
7 days of the transaction, along with the donor's
name, donation amount, date of transaction and payment/transaction
reference number. INPHOG may request additional information or
proof of payment to verify the request.
For recurring donations, donors may request
cancellation of their recurring contribution at any time.
Cancellation will apply to future scheduled payments
and will not ordinarily result in a refund of any payment that
has already been processed.
Donors are requested to submit recurring donation cancellation
requests sufficiently in advance of the next scheduled payment
to allow time for processing by the payment gateway.
Where a donation has already been acknowledged through a
tax receipt or 80G-related documentation,
any approved refund will be subject to cancellation or appropriate
adjustment of the corresponding receipt/documentation and
applicable requirements.
Any refund approved by INPHOG will ordinarily be made through the
original payment method, subject to the procedures
of the relevant payment gateway or financial institution.
Processing and credit timelines may vary depending on the payment
method and bank.
Donor Services Contact Information
For any information relating to a donation, refund request or
cancellation of a recurring donation, please email
resource@inphog.org
or contact us at
+91-9818456444
during office hours
(10 am to 5 pm Monday-Friday).
Please mention your
Donation/Transaction ID
in all correspondence relating to a donation.
Donation Receipt
A receipt for the donation will be issued to the donor using
the contact details provided at the time of making the donation.
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